Your Flooring Installation

At Avana, whether you’re having a carpet fitted, LVT laid or wood flooring installed, our local professional fitters will treat your home with respect and aim for an exacting quality of finish they would be happy with themselves.

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Here’s what to expect on the day.

Arrival Time of The Fitters

The fitters will give you a call before 10 am on the morning of your agreed fitting date and give you a 2-hour window for their arrival. Please make sure your room(s) are free of furniture as far as agreed with us beforehand and that you are able to pay the installation team on the day.

Two Avana Flooring fitters in blue uniforms kneeling on a subfloor, expertly applying adhesive with spreaders to prepare for a sheet vinyl installation.

Room Preparation

Getting Your Room Ready for A New Floor

To make your installation as smooth as possible, it’s worth clearing your room and getting things ready, and many of our customers also choose to decorate at the same time. Here’s a few pointers from our fitting teams.

Furniture

Obviously flooring can’t be fitted with furniture still in place, however if you can’t move any pieces, about 70% of our customers ask us to finish the job and move larger items for them.

Appliances

If you’re having engineered wood or lvt flooring installed in your kitchen or utility room, free-standing appliances will need to be moved out of the room prior to our arrival. This includes washing machines, dryers, fridge freezers and dishwashers. Depending upon the installation method, the items should be ok to be put back into the room within an hour after the fitters have completed their work.

Kickboards

If there is enough room under the kickboards in the kitchen, the fitter will remove the kickboards and fit the new floor covering under them. If this is not possible then the fitters can either fit up to the kickboards or take them off for you to organise a carpenter to cut and re-fit these.

Redecorating and Painted Surfaces

If you’re redecorating at the same time as having your new floor covering fitted, we recommend all painting is completed at least 2 weeks before. This should give the paint ample time to harden. If the paintwork has not been rubbed down, primed, and painted in line with the paint manufacturers recommendations, you may find occasional paintwork chips as the fitters ‘tuck’ the carpets. We appreciate this isn’t always ideal and although the fitters will take maximum care, scuffs and chips can happen, with the paint needing to be touched up afterwards.

Carpet Removal

If you are having a carpet replaced, about half of our customers remove the old carpet, cut it up and dispose of it themselves. There’s usually no charge at the local recycling centre for domestic users. At Avana, we are more than happy to lift, remove and dispose of your old carpet for you. There is a small charge for this to cover the labour time and commercial disposal fee.

Carpet Offcuts After Fitting

The fitters will remove any offcuts and rubbish then dispose of them ethically. If you would like to keep any offcuts, please mention this to the fitter before they leave and we will be happy to leave them with you.

Sub Floor Preparation for Engineered Wood or LVT

A perfect floor needs a smooth, solid foundation. Unfortunately, it isn’t always possible to inspect what’s underneath your current floorcovering to diagnose where some preparation work may be required. If the fitters find that your existing sub-floor needs work to make it right, in most cases, they can help you resolve the problem by applying plywood or a smoothing compound. However, there may be occasions where they will advise you to bring in a specialist contractor to remove ridges or level the existing floor in some way as these will affect the quality of your finish if not corrected.

Door Easing

There are times where your doors need something trimmed off the bottom, such as where you are going from a medium pile carpet to a longer pile carpet. In most cases the floor fitters can trim the doors for you. For this, there will be a charge of £30 per door, which is payable directly to the fitters. If the door is such that the fitter cannot cut the door (fire door / door on rising hinges), then you will need to organise for a carpenter to come and complete this work for you.

Deep Pile Carpets

Saxony and soft-pile carpets naturally flatten and shade over time from everyday foot traffic, which grinds microscopic dirt and dust into the fibres and weighs them out of place. This is a normal characteristic of plush carpets rather than a manufacturing defect, and it can be largely prevented and minimised through regular, thorough vacuuming. Where localised flattening or matting occurs—such as from liquid spills—the pile can often be revived by gentle brushing once dry, or through a professional deep clean and mechanical agitation.

Loop Pile Carpets

Loop pile carpets—such as Berber or level-loop styles—offer excellent durability, but they require the correct maintenance to avoid damage. You must only use a suction-only vacuum cleaner on loop pile carpets. Never use a vacuum with a rotating brush bar or beater bar, as the spinning bristles can catch on the loops and cause them to pull, fray, or fuzz. Using a beater bar can permanently damage the carpet pile and invalidate your manufacturer’s warranty. Regular suction-only vacuuming is essential to remove dirt safely without snagging the fibres.

Costs For Carpet Fitting and Flooring Installation

Fitting is chargeable and payable directly to the fitter on the day of installation. The fitting fees quoted at the time of ordering relate to the installation services shown on your order.

If you require additional fitting services or work that was not included in the original fitting charge, such as uplift and disposal or additional preparation work, the cost of this will be explained to you and may be arranged directly with the fitter or quoted separately, as appropriate.

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Important Information About Your Installation

Payment for Fitting Services and Non-Payment

Where Avana Flooring Ltd arranges installation by an independent self-employed fitter, Avana Flooring Ltd acts as your agent in arranging those installation services. The contract for the installation services is between you and the fitter, and the fitting charge is payable directly to the fitter in accordance with the payment terms provided to you.

If you fail to pay an undisputed fitting charge when it becomes due, Avana Flooring Ltd may, at its discretion, settle all or part of the outstanding amount with the fitter on your behalf.

Where Avana Flooring Ltd makes such a payment, you agree that:

the amount paid by Avana Flooring Ltd on your behalf becomes immediately repayable by you to Avana Flooring Ltd;
Avana Flooring Ltd may issue you with an invoice or other written demand for that amount; and
Avana Flooring Ltd may also recover reasonable and proportionate administration or recovery costs incurred as a direct result of the non-payment, where permitted by law.

Avana Flooring Ltd will not apply a charge merely to penalise you for late payment. Any administration or recovery charge will reflect the reasonable costs associated with dealing with the unpaid fitting account and recovering the amount due.

Nothing in this section affects any rights you may have where there is a genuine dispute concerning the installation services or the amount claimed by the fitter.

Our Fitters & Your Installation

Where you ask Avana Flooring Ltd to arrange the installation of your flooring, Avana Flooring Ltd acts as your agent in arranging the installation services and introducing you to an independent self-employed flooring fitter. The installation services are provided under a separate contractual agreement between you and the fitter.

As part of our service, Avana Flooring Ltd may coordinate the installation arrangements, monitor fitting standards and provide services intended to support an efficient installation of your new flooring.

If a complaint or issue arises concerning the installation, Avana Flooring Ltd will assist by acting as an intermediary between you and the fitter and helping to coordinate communication and, where appropriate, remedial arrangements.

Avana Flooring Ltd remains responsible for the goods and services supplied directly by Avana Flooring Ltd. The fitter remains responsible for the installation services supplied by the fitter under your separate contract with them.

Nothing in these terms limits or excludes any rights or remedies you may have under applicable consumer law.