Your Flooring Installation

At Avana, whether you’re having a carpet fitted, LVT laid or wood flooring installed, our local professional fitters will treat your home with respect and aim for an exacting quality of finish they would be happy with themselves.

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Here’s what to expect on the day.

Arrival Time of The Fitters

The fitters will give you a call before 10 am on the morning of your agreed fitting date and give you a 2-hour window for their arrival. Please make sure your room(s) are free of furniture as far as agreed with us beforehand and that you are able to pay the installation team on the day.

Two Avana Flooring fitters in blue uniforms kneeling on a subfloor, expertly applying adhesive with spreaders to prepare for a sheet vinyl installation.

Room Preparation

Getting Your Room Ready for A New Floor

To make your installation as smooth as possible, it’s worth clearing your room and getting things ready, and many of our customers also choose to decorate at the same time. Here’s a few pointers from our fitting teams.

Furniture

Obviously flooring can’t be fitted with furniture still in place, however if you can’t move any pieces, about 70% of our customers ask us to finish the job and move larger items for them.

Appliances

If you’re having engineered wood or lvt flooring installed in your kitchen or utility room, free-standing appliances will need to be moved out of the room prior to our arrival. This includes washing machines, dryers, fridge freezers and dishwashers. Depending upon the installation method, the items should be ok to be put back into the room within an hour after the fitters have completed their work.

Kickboards

If there is enough room under the kickboards in the kitchen, the fitter will remove the kickboards and fit the new floor covering under them. If this is not possible then the fitters can either fit up to the kickboards or take them off for you to organise a carpenter to cut and re-fit these.

Redecorating and Painted Surfaces

If you’re redecorating at the same time as having your new floor covering fitted, we recommend all painting is completed at least 2 weeks before. This should give the paint ample time to harden. If the paintwork has not been rubbed down, primed, and painted in line with the paint manufacturers recommendations, you may find occasional paintwork chips as the fitters ‘tuck’ the carpets. We appreciate this isn’t always ideal and although the fitters will take maximum care, scuffs and chips can happen, with the paint needing to be touched up afterwards.

Carpet Removal

If you are having a carpet replaced, about half of our customers remove the old carpet, cut it up and dispose of it themselves. There’s usually no charge at the local recycling centre for domestic users. At Avana, we are more than happy to lift, remove and dispose of your old carpet for you. There is a small charge for this to cover the labour time and commercial disposal fee.

Carpet Offcuts After Fitting

The fitters will remove any offcuts and rubbish then dispose of them ethically. If you would like to keep any offcuts, please mention this to the fitter before they leave and we will be happy to leave them with you.

Sub Floor Preparation for Engineered Wood or LVT

A perfect floor needs a smooth, solid foundation. Unfortunately, it isn’t always possible to inspect what’s underneath your current floorcovering to diagnose where some preparation work may be required. If the fitters find that your existing sub-floor needs work to make it right, in most cases, they can help you resolve the problem by applying plywood or a smoothing compound. However, there may be occasions where they will advise you to bring in a specialist contractor to remove ridges or level the existing floor in some way as these will affect the quality of your finish if not corrected.

Door Easing

There are times where your doors need something trimmed off the bottom, such as where you are going from a medium pile carpet to a longer pile carpet. In most cases the floor fitters can trim the doors for you. For this, there will be a charge of £30 per door, which is payable directly to the fitters. If the door is such that the fitter cannot cut the door (fire door / door on rising hinges), then you will need to organise for a carpenter to come and complete this work for you.

Costs For Carpet Fitting and Flooring Installation

Fitting is chargeable and payable to the fitter on the day of installation. The fees quoted for installation at time of ordering are for the goods shown on the order only. If you require additional fitting services such as disposal, these can be arranged directly with the fitter or quoted for separately.

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A Legal Bit

Our Fitters & Your Installation

Where Avana Flooring has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service. This includes introduction to a flooring fitting expert and arranging the installation of your new floorcovering under a separate contractual agreement between you and them. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy ‘at home installation’, and on the rare occasion of a complaint being raised regarding the fitting, Avana Flooring will manage the complaint between yourself and the fitting partner.
We retain responsibility for the products and service Avana Flooring supplies, and we will act as an intermediary between you and the flooring expert should any liability arise from delivery and installation where Avana Flooring has made the introduction to the fitter.