Privacy Policy

Website: avanaflooring.co.uk

Effective from: 01/12/2025

1. Introduction

Avana Flooring (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, avanaflooring.co.uk, or interact with our services.

2. Information We Collect

We may collect the following types of personal data:

  • Contact Information: name, email address, phone number, postal address.
  • Transaction Information: billing details, payment information, purchase history.
  • Technical Data: IP address, browser type, operating system, referring URLs, and usage data.
  • Communications: messages, enquiries, or feedback you send us.

3. How We Use Your Information

We use your personal data to:

  • Provide products and services you request.
  • Process payments and manage orders.
  • Communicate with you regarding enquiries, orders, or promotions.
  • Improve our website, products, and customer service.
  • Comply with legal obligations.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity – to fulfil orders and provide services.
  • Consent – to administer customer service, appropriate and related follow-up enquiries or referral schemes.
  • Legitimate interests – to improve services and honour any guarantees to you.
  • Legal obligations – to comply with applicable laws.

5. Sharing Your Information

We may share your data with:

  • Trusted service providers (e.g., payment processors, delivery companies).
  • Professional advisers (e.g., accountants, legal consultants).
  • Regulatory authorities, if required by law.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data as long as necessary to fulfil the purpose of your request for a flooring measure, quote or installation in order to fulfil any guarantees and carry out appropriate customer service follow-up. Records of, bookings quotations and measurements are held securely by third party software providers. We are legally required to retain any paperwork related to your installation with us for a period of seven years, after which time we securely destroy the information. Your contact details are held on our systems for the duration of this time, we may contact you with product and service related follow-up information regarding your flooring or enquiry.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Object to processing or request restriction.
  • Request data portability.

To request a copy of the personal data we hold about you, delete your data or in any way exercise these rights, please contact us at sales@avanaflooring.co.uk

8. Cookies

Our website uses cookies to enhance user experience and analyse site traffic. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for the privacy practices of these external websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Avana Flooring Email: sales@avanaflooring.co.uk Phone: 01793 205223 Address: Unit 6, Wroughton Business Park, Swindon, SN4 9BH